All items are shipped fully insured with one of our courier partners who will provide a tracking number for the delivery.

Postage is free for all UK orders.

Please see our Shipping Policy for more information.

We want you to be delighted with your purchase.

 

Rings that have been made to order can be re-sized or adjusted free of charge if required. Resizing requests must be made within 14 days of receipt of the jewellery.  Necklaces, such as chain style or chain length, can be adjusted at an additional charge to the customer, which will be confirmed with the customer at the time of the request.

 

Returns will be accepted within 14 days from receipt of the jewellery, and the full amount of your order less any shipping costs that we have paid to deliver your order will be credited to your store account. As our designs are all made to order, we cannot offer a cash refund for orders. Store credit will remain available on your account for 12 months from the date the credit is applied to your account.

 

Shipping costs for all returns, aside from the unusual circumstances that an item is faulty, must be paid for by the customer. Lucille London will not reimburse these costs.

 

Please get in touch with us to request a return or adjustment to your jewellery.