Shipping Policy

We offer complimentary shipping within the UK.  For orders outside of the UK, the following shipping costs will apply:

Europe - £7.99 or complimentary for orders over £500

International - £12.99 

 

Duties and taxes for international orders are due upon delivery.  Lucille London will not be held liable for international duties, taxes and customs charges.  

International orders can be placed for delivery to the United States, Canada, Australia, and New Zealand.  For all other international orders, or if your country is not listed at checkout, please get in touch with us to enquire about delivery to your region.

Each piece we create is unique.  Although we can guarantee your jewellery measurements, such as the width of the metal used or the carat of the stones, no two items are ever identical, and the weight of the items are estimates only as the end weight is dependant on the items measurements and sizing.

 

All items are made completely by hand, from design to soldering, to polishing.  Due to this process, items that are made to order can take 4 weeks or more to be delivered to you.  We always specify an estimated shipping timeframe in our product descriptions.  In the unlikely instance that we are unable to meet this deadline, we will contact you in advance and let you know the expected delivery date.

You will receive an order and payment confirmation email after you make a purchase on our website. We will contact you again to let you know the expected shipping and delivery dates before your purchase is shipped.

Please see our returns policy and FAQs for more information.